نشریه مدیریت و چشم انداز آموزش
سال پنجم شماره 1 (پیاپی 15، بهار 1402)

The purpose of this study is to investigate the effect of organizational stroke on teacher’s organizational cynicism with mediating of organizational rumor. The research method is descriptive-correlative. The statistical population of the study was all primary teachers in Konarak city (Sistan and Baluchestan province) in the academic year 2021-2022 (N=476), which were studied by random-stratified sampling (by gender) of 213 teachers through questionnaires of organizational stroke (Farajvand & Mesri, 2021), organizational cynicism (Kalagan et al., 2009), and organizational rumor (Dağli & Han, 2018). Correlation coefficient and structural equation modeling were used to analyze the data by using SPSS and Smart PLS softwares. Correlation coefficient findings showed that there is a positive and significant relationship between organizational stroke, organizational cynicism and organizational rumor. The results of structural equation model showed that the direct effect of organizational stroke on teacher's organizational cynicism is positive and significant. Also, the indirect effect of organizational stroke on teacher's organizational cynicism through mediation of organizational rumor is positive and significant. Thus organizational stroke not only directly increases the teachers' organizational cynicism but also can increase the organizational cynicism by increasing organizational rumor.

The aim of this study was to investigate the effect of "human and financial resources" on the operational planning process in teaching hospitals of Mashhad University of Medical Sciences. 176 planning experts participated in this applicable research, which was performed using review, comparative, and quantitative methods. To collect the data, a researcher-made questionnaire was used, which was designed based on review and comparative studies of various operational planning models. Its validity was confirmed by consulting experts, and its reliability was confirmed by pilot studies and Cronbach's alpha calculation of 0.96. After data collection, exploratory and confirmatory factor analysis was performed using Spss22 and Amos22 software. There has been the highest score of an average of 4.35 in the results of the variable "Supply of specialized manpower for the development and implementation of programs" in the survey of experts opinion, and the most importance has been in the analysis of variable "Accurate calculation of program costs" by varimax rotation method with a factor load of 0.772. Also the effect of "human and financial resources" factor in operational planning in teaching hospitals based on the calculation of the regression coefficient of factor analysis was estimated to be 0.829. Therefore, providing "financial and human resources" affects the quality of medical and educational services of Mashhad University of Medical Sciences hospitals, and the optimal use of these resources can improve the performance of operational planning in hospitals.

The present study was conducted with the aim of testing the causal model of job performance based on communication skills with the mediation of job conflict in teachers. Based on this, the research method was descriptive, carried out by a survey method. The statistical population was 295 people of elementary school teachers in Lahijan city in the academic year of 2021-2022 among whom 167 people was selected by simple random method as a statistical sample based on Cochran's formula. Data collection tools were Ladahl and Kenger's (1965) standard job engagement questionnaires, Patterson's job performance (1963), and Queen Dame's communication skills (2004). The validity of the questionnaires were examined and confirmed based on content validity using the experts' opinion, superficial validity based on some of the statistical population view, and structural validity by factor analysis method. The reliability of the questionnaires was estimated by Cronbach's alpha method as 0.88 for job performance, 0.80 for communication skills, and 0.78 for job involvement. Data analysis were carried out at two levels, descriptive statistics and inferential statistics, including modeling of structural equations. The results showed that there is a relationship between communication skills and job involvement with an impact factor of 0.67, between communication skills and job performance with an impact factor of 0.79, and between job involvement and job performance with an impact factor of 0.76. On the other hand, communication skills have a direct relationship with job performance with an impact factor of 0.50. In other words, job engagement has a mediating role in the relationship between communication skills and job performance.

The education system can fulfill its tasks when, in addition to quantity, it is also in good condition in terms of quality. On the other hand, due to national and global competition between universities and the fast growth of the number of them, these institutions are forced to increase their quality of services in order to become priority for the students and society. One of the important services of universities for students is their accommodation services in dormitories. Therefore, dormitory is an important part of universities as a second home and will replace the family for a group of students. A high quality and satisfaction of students from these services can help the academic progress, physical and mental health of students. In this paper, the quality of dormitory services of Ardakan University has been evaluated using the SERVQUAL model and analyzed by IPA. To achieve this goal, the data was collected using questionnaire from 145 students in Ardakan University by sequential sampling. Examining students' expectations and perceptions of the services and the gap between them has shown a negative gap in all aspects of service quality; the biggest gap for tangibles and the least one for assurance. Analysis of different aspects and questions in this research using IPA matrix showed the strengths, weaknesses and improvement priorities. The results of this study can be used in the evaluation and diagnosis of dormitory services of other universities, as well as Iran Tourism hotels.

The main purpose of the current research was to determine the relationship between academic optimism and academic engagement with the mediating role of goal orientation and academic identity of students in secondary girls' schools in Abbas Abad city. This research was applicable in terms of purpose, and correlative based on structural equation in terms of method. The statistical population of girls' secondary schools in Abbas Abad city in the academic year of 2021-2022 was 2023 people, among which. 201 people were selected as a statistical sample by cluster random sampling method. Data collection tools included Elliot and McGregor's (2001) goal orientation questionnaires, Eschenmenuran (2013) academic optimism, Zarang (2013) academic engagement, and Vaz and Isaacson's (2008) academic identity. The general structure of the research questionnaires has been subject to construct validity by the confirmatory factor analysis, and the validity of the questionnaires has been well evaluated and confirmed. Data analysis was done by structural equations or by Lizerel software. The results showed that academic optimism has a positive and significant relationship with goal orientation, academic identity and academic engagement of students. Goal orientation and academic identity have a relationship with students' academic engagement. Research findings indicate that goal orientation and academic identity have played a mediating role in the relationship between academic optimism and students' academic engagement.

The current research aims to provide a smart governance model with a focus on the development and training of human resources in the public sector. The research method is applicable according to the purpose, and mixed (qualitative-quantitative) according to the type of data. The statistical population in the qualitative part of the research consisted of 15 academic experts and experts in the field of information and communication technology in the Ministry of Interior and managers of the South Khorasan Governorate who were familiar with the subject, which was selected in a non-probabilistic and judgmental way, and the required information was collected from them with the method of content analyzing. The statistical community in the quantitative part of the research includes managers and experts working in the management and planning department of administrative automation planning in the number of 246 people, of which 150 people were selected as a sample using Cochran's formula. Further, in line with the validation of the research model, a research questionnaire was designed and distributed in a stratified random method among 150 managers and experts working in the management and planning department of administrative automation. Smart PLS 2 software was used in order to analyze the data. The results showed that all the components of smart governance in the public sector were identified and their significance was confirmed in the research; and by examining themes, concepts and quantitative and qualitative research; the smart governance model was explained with a focus on the development and training of human resources in the public sector.

The purpose of this research is to design a qualitative model of educational support for secondary school students. The research method is qualitative, and applicable in terms of its purpose. The statistical population includes experts and specialists in the field of learning-teaching, teaching and support methods, and written documents related to the subject; and 13 experts and 18 documents (text) was determined to be suitable for the research objectives using the snowball sampling method for experts and targeted sampling for documents. For data analysis, the ground theory method with open, central and selective coding was used. The results indicated that the qualitative model of educational support for secondary school students includes 10 dimensions (development of human and non-human resources, improvement and development of the educational system, teaching-learning methods, culture and communication, supportive rules and behaviors, performance monitoring, strategies based on cognition and metacognition, strategies based on motivation, mental progress, and scientific progress), 21 components (development of human resources, empowerment of students, development of hardware and software facilities, collaborative and interactive teaching, simplification homework, virtual learning, teaching based on scientific theories, culture building between parents and teachers, effective communication, supportive behaviors, internal and external strategies and instructions, metacognitive strategies, cognitive strategies, cognitive and metacognitive strategies, motivational strategies, psychological well-being, the actualization of potential talents, improvement of the learning process and academic progress) and 134 indicators that were included in the paradigm model of research in the form of causal, contextual, interventional, strategies and consequences.